We will fix these issues in the next releases. The problem occurs with Microsoft domain emails, and while our developers are fixing this issue, you can contact the Support Team to get help with your account. Some of our players may experience long wait times for a confirmation email after logging in using 2FA, verifying their account, or changing their password. We will do our best to fix the problems mentioned above as soon as possible. Then reinstall both the launcher and the game in a different folder that doesn't contain any spaces (special symbols or Cyrillics) in the name or the installation Path. Reinstall the app from the official website Run the file to uninstall the Plarium Play app from your computerĤ. Open the folder where Plarium Play is installedģ.

Please uninstall RAID and Plarium Play Launcher completely from your PC.įollow these steps to uninstall the Plarium Play app:ġ. This Error may be caused by a space (special symbols or Cyrillic letters) in the Username Folder or the installation Path. Some players may experience the 'Launch error' when starting the game via the Plarium Play Launcher. RAID: Shadow Legends crashes when you start it on your PC via the Plarium Play app. the game may lag after you do some actions the app freezes when you start or end the battle it takes too long to enter your account or different in-game locations To solve it, please clear the cache and restart the game.ĭue to the Unity updates currently being carried out in the game, many players may experience performance issues: The correct amount of Silver was used to upgrade your Artifact. Silver did not disappear from your balance. Some of our players may experience the 'Artifact_MaximumLevelReached' error while upgrading the Artifacts. Then, try redeeming the promo code on again. Our developers know about this issue and are already working on its fix.Īs a temporary solution, please log into your game account from a different platform: Android / Plarium Play. Some players may face the 'Processing your Promo Code' error while redeeming promo codes using iOS devices via the website. Please don't worry our developers are already working on a solution to this problem.

Due to technical reasons, the Promo Code option has been disabled on iOS starting from v.

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