Q: I don't have access to a desktop or laptop computer. Can I update it?Ī: To update your email address, call the help desk. Q: I no longer have access to the email address I used to set up my account. How do I fix it?Ī: To correct your Social Security number, you'll need to call the help desk. Q: I entered my Social Security number incorrectly while setting up my account. If you don't know which one is correct, call the help desk. Which one should I use?Ī: If you've used eServices or unemployment benefits before, you'll need to use the same username you used previously.

If you do not already have a SAW account, you will create one as part of the application process through eServices.Ī: Go to .gov/home and select, 'Having trouble signing in?' next to the sign in button at the bottom of the box labeled, 'SecureAccess Washington (SAW).' On the next screen, select, 'Forgot password' and follow the instructions to have a temporary password sent to your email.Ī: Go to .gov/home and select, 'Having trouble signing in?' next to the sign in button at the bottom of the box labeled, 'SecureAccess Washington (SAW).' On the next screen, select, 'Forgot username' and follow the instructions to have a list of your existing SAW usernames sent to your email. If you own a personal license for your installation of Office Apps, we do not recommend using this tool.A: Like most Washington state agencies, Employment Security Department uses SecureAccess Washington (SAW) to manage access to customer accounts. The Tool will remove the Office Apps license files on your mac and thus allow you to re-sign in using your La Trobe account to activate. The SaRA tool can be downloaded here.Ĭommon issues with the MacOS Office Apps can be resolved by running the Office License Removal Tool. This tool will ask a series of questions regarding the issue your experiencing with Office Apps and attempt to solve them automatically.

If issues persist with activation, you can try running the Microsoft Support and Recovery Assistant (SaRA). After the repair is complete, restart your PC and try launching one of the apps again. You will be presented with an option to run a 'Quick' or 'Full' repair. Select 'Microsoft 365 Apps for enterprise' (yours may be named slightly different) and click ' Change'. Do do this, open Control Panel > Programs & Features. Common issues with the Windows Office Apps can be resolved by running a repair of the installation.

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